Terms and Conditions

These Terms and Conditions govern all purchases, website usage, transactions and communications made through Dhivarashi platforms. By accessing our website or placing an order, you acknowledge that you have read, understood and agreed to these Terms.

These Terms apply to Dhivarashi Global, a proprietorship firm registered in the State of Haryana, India, operating under the brand name Dhivarashi.

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1. Business Nature and Product Purpose

Dhivarashi offers spiritual, wellness and lifestyle products including gemstones, crystals, Rudraksha, bracelets, accessories and related items. These products are not medical devices, therapies or guaranteed sources of outcomes. They are intended for spiritual and cultural purposes only.

No claims are made regarding guaranteed benefits relating to health, astrology, relationships, wealth, destiny or emotional transformation.

2. Eligibility for Use

By using our platform, you confirm that you are legally competent to enter into binding contracts under applicable law. If accessing on behalf of an institution or another person, you represent that you are authorized to do so.

3. Order Acceptance and Processing

All orders are subject to acceptance and confirmation by Dhivarashi Global. Receipt of order confirmation does not imply acceptance. We reserve the right to cancel, hold, delay or reject any order at our discretion including, but not limited to, cases of:

• suspicious payment activity
• incorrect pricing or technical errors
• unavailability of inventory
• misuse of discount codes
• bulk commercial intent without approval

If an order is cancelled after payment, refunds may be processed according to our Refund Policy with appropriate deductions.

4. Pricing, Offers and Taxation

Prices listed are subject to revision without prior notice. Taxes, duties, courier fees, return fees, payment gateway fees and handling charges may apply where applicable.

Any promotional offers, discounts or bundled pricing are discretionary and may be modified or withdrawn without notice.

5. Shipping, Logistics and Delivery

Estimated delivery timelines are indicative only and may vary due to delays beyond Dhivarashi control including logistics, weather, strikes, regulation or operational disruptions.

Dhivarashi is not liable for delivery failures due to incorrect address, unavailability at location, refusal to accept delivery or courier delays.

6. Returns, Replacements and Refunds

Returns, exchanges, replacements and refunds are governed exclusively by the Cancellation and Refund Policy published on the website. By purchasing, you agree to the terms specified therein.

7. Intellectual Property Rights

All content, branding, product images, descriptions, website design, text, trademarks and digital media are the intellectual property of Dhivarashi Global. Reproduction, copying, selling or commercial use without written permission is strictly prohibited.

8. Customer Data and Privacy

Personal information collected through orders, forms and communication is governed by our Privacy Policy. By interacting with Dhivarashi, you consent to lawful processing of such information.

9. Prohibited Uses

Users shall not:

• use Dhivarashi products for resale without written approval
• defame, misrepresent or misuse brand identity
• reverse engineer, scrape or replicate website design or content
• engage in fraudulent claims, chargebacks or policy abuse

10. Product Variations, Authenticity and Natural Materials

Crystals, gemstones and Rudraksha are natural products. Variations in texture, inclusions, shape, polish, shade and size are natural characteristics and not defects.

11. No Guarantee of Results or Outcomes

Dhivarashi does not guarantee specific outcomes from products, rituals, combinations or recommendations whether based on astrology, spirituality or energy work. Results, if any, may differ based on individual belief, intentions and life conditions.

12. Limitation of Liability

Dhivarashi Global shall not be liable for indirect, incidental, emotional, psychological or financial loss arising from product usage, delayed deliveries, reliance on spiritual beliefs, or inability to fulfill expectations.

Maximum liability, if adjudicated, shall not exceed the value of the product purchased.

13. Indemnification

You agree to indemnify and hold harmless Dhivarashi Global from any claims, disputes, or legal actions arising from breach of these Terms, misuse of products, false claims or violation of laws during usage.

14. Force Majeure

Dhivarashi shall not be held liable for delays or failures in performance caused by events beyond reasonable control including natural calamities, lockdowns, government action, system failures, strikes, courier disruptions or emergencies.

15. Third-Party Services

Services such as payments, logistics, analytics or marketing may be operated by third-party providers. Dhivarashi is not responsible for the policies, failures or conduct of third-party platforms.

16. Jurisdiction and Governing Law

These Terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the competent courts located in Bhiwani, Haryana only.

17. Modifications to Terms

Dhivarashi Global reserves the right to modify, amend or update these Terms at any time without prior notice. Continued use of our services constitutes acceptance of updated Terms.

18. Contact Information

For concerns regarding these Terms, you may contact:

Dhivarashi Global
Proprietorship Firm (Retail via e-commerce)
GSTIN: 06ALIPA0129M1ZD
Registered Address: V-138, Naya Bazar,
Bhiwani, Haryana 127021, India
Email: dhivarashiglobal@gmail.com

By accessing Dhivarashi platforms or placing an order, you acknowledge having read and agreed to these Terms and Conditions.