1. Scope and Interpretation

This Privacy Policy governs all personal information collected by Dhivarashi Global through:

• Our website and online store;
• Order forms, contact forms and WhatsApp communications;
• Email, phone, social media and other digital channels;
• Any other interaction where this Policy is referenced or applicable.

References to “we”, “us”, “our”, “Dhivarashi” or “Dhivarashi Global” refer to the proprietorship firm operating the brand. References to “you” or “user” refer to any individual accessing or using our platforms or services.

2. Information We Collect

We may collect the following categories of information, either directly from you or automatically when you use our platforms:

2.1 Information you provide directly

• Contact details such as name, email address, phone number and billing/shipping address;
• Order details including products purchased, preferences, special instructions and transaction-related information;
• Communication content such as messages sent via contact forms, WhatsApp, email or social media;
• Optional information shared voluntarily, for example birth details, concerns or intentions when seeking spiritual guidance or recommendations.

2.2 Information collected automatically

• Device and browser information, IP address and general location (city/region level);
• Pages viewed, time spent, clicks, and navigation paths on our website;
• Technical data such as cookies, log files and similar tracking technologies, as permitted by applicable law.

2.3 Information from third parties

• Information from payment gateways regarding payment status (success, failure, refunds);
• Logistics or courier partners regarding shipment and delivery status;
• Analytics, advertising or social media partners, where permitted by law and by their respective privacy policies.

3. How We Use Your Information

We use your information for legitimate business purposes, including but not limited to:

• Processing, fulfilling and delivering your orders;
• Managing payments, refunds, exchanges and customer support;
• Providing personalised product recommendations or guidance, where you have shared information or concerns;
• Responding to your queries, requests and complaints;
• Sending transactional communications such as order confirmations, shipping updates and service-related notices;
• Improving our website, products, customer experience and internal operations;
• Conducting analytics, quality checks, audits and fraud-prevention measures;
• Sending marketing communications, offers or updates where permitted by law and/or with your consent;
• Complying with legal obligations, regulatory requirements and enforcing our terms and policies.

We may also use aggregated or anonymised information for analytical, statistical or business purposes. Such information does not identify you personally.

4. Legal Basis and Consent

Wherever required by applicable law, we rely on one or more of the following legal bases to process your information:

• Your explicit or implied consent (for example, when you submit a form or place an order);
• Performance of a contract (including processing orders, deliveries and related services);
• Compliance with legal or regulatory obligations;
• Legitimate interests of Dhivarashi Global in operating and securing its business, preventing misuse, improving services and communicating with customers in a proportionate manner.

By using our platforms, sharing your information or placing an order, you consent to the collection, use and processing of your information in accordance with this Policy.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, understand website performance and support secure operations.

• Cookies are small data files stored on your device that help remember your preferences and improve site performance;
• We may use essential, functional, analytical and, where permitted, marketing cookies;
• You can control or delete cookies through your browser settings; however, disabling certain cookies may affect site functionality.

6. Sharing of Information

We do not sell your personal information. However, we may share information with trusted third parties strictly for business and operational purposes, including:

• Platform and hosting providers supporting our online store;
• Payment gateways and financial institutions processing your payments;
• Logistics, courier and delivery partners to fulfil shipments;
• Customer communication and marketing service providers (email, SMS, WhatsApp, push notifications);
• Analytics and advertising partners, subject to applicable law and user choices;
• Professional advisers, auditors or legal authorities, where required by law or to protect our rights.

These third parties are expected to process information only on our instructions and in accordance with appropriate confidentiality and security measures.

7. International Transfers

Our service providers or servers may be located outside your country. By using our platforms and providing information, you acknowledge that your data may be transferred, stored and processed in jurisdictions that may have different data protection laws than your own.

We aim to ensure that any such transfers are carried out in compliance with applicable legal requirements and with appropriate safeguards, where required.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide products and services and complete transactions;
• Comply with legal, tax, accounting and regulatory requirements;
• Resolve disputes, enforce agreements and protect our legal interests;
• Maintain records of legitimate business activities.

We may retain certain transactional or aggregated data for longer periods where legally required or where such data no longer identifies you personally.

9. Data Security

We use reasonable technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure or destruction.

While we strive to protect your information, no method of transmission or storage over the internet can be guaranteed as fully secure. You acknowledge that you share information at your own risk and agree that Dhivarashi Global shall not be liable for events beyond its reasonable control.

10. Your Rights and Choices

Depending on applicable law, you may have certain rights regarding your personal information, such as:

• The right to access or review certain personal information we hold about you;
• The right to update or correct inaccurate or incomplete information;
• The right to withdraw consent for specific processing activities, where processing is based on consent;
• The right to opt out of direct marketing communications.

To exercise such rights, you may contact us using the details in the Contact section below. We may request reasonable information to verify your identity before acting on your request and may be entitled to retain certain data as permitted by law.

11. Marketing Communication and WhatsApp

By providing your contact details, you may consent to receiving:

• Transactional messages relating to your orders and account;
• Service-related updates, announcements or policy changes;
• Marketing messages, offers, recommendations and promotional content via email, SMS or WhatsApp, where permitted.

You can opt out of marketing communications at any time by using the unsubscribe options provided in the message, or by contacting us. Transactional and service-related communications necessary for fulfilling orders or legal obligations may continue even if you opt out of marketing messages.

12. Third-Party Links and Content

Our platforms may contain links to third-party websites, services or content that are not operated or controlled by Dhivarashi Global. This Privacy Policy does not apply to such third-party sites or services.

We are not responsible for the privacy practices, security or content of third-party websites. You are encouraged to review the privacy policies of any third-party sites you visit.

13. Children’s Privacy

Our platforms and products are intended for use by adults. We do not knowingly collect personal information from children below the age permitted by applicable law without appropriate parental or guardian consent.

If you believe that a child has provided personal information to us without proper consent, you may contact us and we will take reasonable steps to delete such information where required by law.

14. Changes to this Privacy Policy

Dhivarashi Global reserves the right to update, modify or revise this Privacy Policy at any time, at its sole discretion. Any changes will be effective upon posting the updated Policy on our website with an updated effective date.

Your continued use of our platforms or services after any such changes constitutes your acceptance of the revised Policy. You are encouraged to review this page periodically.

15. Governing Law

This Privacy Policy is governed by and shall be construed in accordance with the laws of India. Any disputes arising in connection with this Policy or your use of Dhivarashi platforms shall be subject to the exclusive jurisdiction of the competent courts at Bhiwani, Haryana (India).

16. Contact Details

For any questions, requests or concerns regarding this Privacy Policy or our data handling practices, you may contact us at:

Dhivarashi Global
Proprietorship Firm (Retail trade via e-commerce)
GSTIN: 06ALIPA0129M1ZD
Udyam Registration No.: UDYAM-HR-02-0044933
Registered Address: V-138 , Naya Bazar,
Bhiwani, Haryana – 127021, India
Email: dhivarashiglobal@gmail.com

By using Dhivarashi platforms or purchasing our products, you acknowledge that you have read, understood and agreed to this Privacy Policy.